Expert Application Support & Maintenance Services
Application Support & Maintenance
Your web apps, custom software, mobile apps, and websites are critical to your success. Rorko’s application support and maintenance services ensure they remain reliable, secure, and optimised, so you can focus on driving business growth.
Proactive Monitoring: Detect issues before they disrupt operations.
Dedicated Support: Expert teams provide personalised assistance.
Regular Updates: Keep applications up to date and secure.
Performance Optimisation: Ensure fast, efficient user experiences.
We ensure your app runs smoothly, stays secure, and evolves with your business.
Benefits of Rorko's support and maintenance services
Optimised Performance
Deliver fast, reliable applications to users.
Cost Savings
Reduce in-house support costs by up to 20%.
Minimised Downtime
Keep applications running, avoiding costly disruptions.
Enhanced Security
Protect data with proactive threat management.
Scalable Support
Adapt to your business’s evolving needs.
14+
Years of Experience
Certified Professionals
4.9
Client Rating of 4.9 on Clutch
Benefits of Rorko's support and maintenance services
Optimised Performance
Deliver fast, reliable applications to users.
Cost Savings
Reduce in-house support costs by up to 20%.
Minimised Downtime
Keep applications running, avoiding costly disruptions.
Enhanced Security
Protect data with proactive threat management.
Scalable Support
Adapt to your business’s evolving needs.
14+
Years of Experience
Certified Professionals
4.9
Client Rating of 4.9 on Clutch
The Challenge: Keeping Applications Reliable
As a business leader, you rely on applications to power operations, but face persistent challenges:
Frequent Outages
Disruptions that cost revenue and frustrate users.
Security Risks
Vulnerabilities that threaten data and compliance.
Performance Issues
Slow applications that reduce productivity.
High Costs
In-house support is draining resources from growth.
These issues can erode customer trust and hinder your competitive edge. You need a partner to keep your applications performing flawlessly.
The Challenge: Keeping Applications Reliable
As a business leader, you rely on applications to power operations, but face persistent challenges:
Frequent Outages
Disruptions that cost revenue and frustrate users.
Security Risks
Vulnerabilities that threaten data and compliance.
Performance Issues
Slow applications that reduce productivity.
High Costs
In-house support is draining resources from growth.
These issues can erode customer trust and hinder your competitive edge. You need a partner to keep your applications performing flawlessly.
The Solution: Rorko’s Securecare Framework
Rorko’s Securecare Framework delivers a structured, proactive approach to application support and maintenance, ensuring
reliability and efficiency:
Proactive Monitoring
Advanced tools identify issues early.
Rapid Response
Dedicated teams resolve problems swiftly.
Regular Maintenance
Scheduled updates and patches keep systems up to date.
Performance Tuning
Optimise applications for speed and scalability.
Security Management
Implement best practices to safeguard data.
Proactive Monitoring
Advanced tools identify issues early.
Rapid Response
Dedicated teams resolve problems swiftly.
Regular Maintenance
Scheduled updates and patches keep systems up to date.
Performance Tuning
Optimise applications for speed and scalability.
Security Management
Implement best practices to safeguard data.
Trusted by Small Businesses, Enterprises, and CEOs Alike
Yes. We cover your tech stack.
Figma
HTML5
CSS3
JavaScript
React
Frequently Asked Questions
We’ve worked with countless ITDMs and know the questions on your mind. Here’s how we address them:
What does dedicated support include?
A team familiar with your systems, offering personalised assistance and fast resolutions.
How quickly do you respond to issues?
Our SLAs ensure rapid response times, often within minutes for critical issues.
Do you support third-party applications?
Yes, we handle a wide range of applications, including third-party software.
Can you support legacy systems?
Our experts are skilled in modern and legacy technologies.
What are your service level agreements?
We offer customisable SLAs tailored to your needs.
Our comprehensive services ensure your applications perform at their best:
1. Incident Management
- Issue Tracking: An efficient ticketing system for quick reporting and resolution.
- Root Cause Analysis: Identify and address underlying issues.
- Swift Resolution: Minimise disruptions with rapid fixes.
2. Preventive Maintenance
- Regular Inspections: Scheduled checks to prevent problems.
- Software Updates: Apply patches to maintain functionality and security.
- Backup Solutions: Ensure data integrity with automated backups.
3. Performance Tuning
- Real-Time Monitoring: Continuously track performance metrics.
- Optimisation: Adjust configurations for speed and efficiency.
- Scalability Planning: Prepare applications for growth.
4. Security Management
- Vulnerability Scans: Identify and mitigate security gaps.
- Patch Management: Apply updates to protect against threats.
- Compliance Support: Ensure adherence to industry standards.
5. User Support
- Help Desk Services: Assist end-users with issues and questions.
- Training Resources: Empower users with practical tools.
- Feedback Integration: Use user input to enhance applications.
6. Technologies We Support
Rorko supports a diverse range of technologies, including:
- Web applications (Java, .NET, PHP, Python, etc.)
- Mobile apps (iOS, Android)
- Custom software solutions
- Websites (WordPress, Shopify, custom CMS)
- Cloud-based platforms (AWS, Azure)
7. Our Support Process
- Onboarding: Deep dive into your systems to set up tailored monitoring.
- Continuous Monitoring: Real-time alerts for potential issues.
- Issue Resolution: Structured process for rapid fixes.
- Performance Reviews: Regular meetings to assess and improve.
- Ongoing Optimisation: Implement updates and enhancements.
