IT-Managed Services for Pooja Narang & co
A detailed look at how Rorko partnered with Pooja Narang & co to deliver a successful IT-Managed Services.
Rorko is responsive and provides great insight into the subject matter
Adithya Mallya
Chartered Accountant, Pooja Narang & co
IT-Managed Services for Pooja Narang & co
A detailed look at how Rorko partnered with Pooja Narang & co to deliver a successful IT-Managed Services.
Rorko is responsive and provides great insight into the subject matter
Adithya Mallya
Chartered Accountant, Pooja Narang & co
Quality
Schedule
Cost
Willing to Refer
Project Overview
Client
Pooja Narang & Co - Financial Services (11-50 employees, Bengaluru)
Challenge
Needed comprehensive digital transformation and IT infrastructure management
Duration
Complete IT managed services including compliance management, security, and automation
Opportunity / Challenge
We needed help with digital transformation and IT infrastructure management.
Technologies Used
Technologies Used
Solution
Scope of Involvement
Rorko has been handling all our digital transformation and IT infrastructure needs since 2019. We wanted a single point of contact to manage our team’s queries and needs. Rorko has provided the following deliverables:
- Internal compliance management for clients
- Query tracker for client requests
- DNS management
- Email management
- IT security
- Designing of our app flows
How We Choose Rorko
We found Rorko through a referral. Their pitch and pricing were promising, and they had a good reference
Team Composition
We work with 3–4 teammates from Rorko.
Engagement Status
We started working together in January 2019, and the engagement is ongoing.
Scope of Involvement
Rorko has been handling all our digital transformation and IT infrastructure needs since 2019. We wanted a single point of contact to manage our team’s queries and needs. Rorko has provided the following deliverables:
- Internal compliance management for clients
- Query tracker for client requests
- DNS management
- Email management
- IT security
- Designing of our app flows
How We Choose Rorko
We found Rorko through a referral. Their pitch and pricing were promising, and they had a good reference
Team Composition
We work with 3–4 teammates from Rorko.
Engagement Status
We started working together in January 2019, and the engagement is ongoing.
Results & Feedback
Impact & Outcomes
As a non-IT business owner, our key expectation is to work easily on our IT systems without any worry and have on-time resolutions. Rorko has met our expectations by providing the following
- Managing our compliance management system, where major work happens, such as tax filing, returns, and payroll management
- Providing a support desk when clients raise queries
- Managing emails and backups
- Sharing knowledge with our staff
- Conducting security audits of our IT
Moreover, Rorko’s work has helped us reduce our deliverable timelines by 30–40% due to automation.
Project Management
Rorko’s project management is good. They deliver on time and respond well to our needs. The team is prompt. We communicate via email, a dedicated chat platform, and calls
What Stood Out
Rorko is responsive and provides great insight into the subject matter.
Areas for Improvement
There’s nothing I can think of that Rorko can improve.
Key Highlights
High-Quality Delivery
Perfect 5.0 rating across all parameters including quality, schedule, cost, and client satisfaction.
Expert Team
Dedicated team of 3-4 skilled professionals providing specialized IT and digital transformation expertise.
Strategic Partnership
Long-term engagement since 2019 with transparent project management and milestone-based approach.
Automation Excellence
Implemented automation solutions resulting in 30-40% reduction in deliverable timelines.
Timely & Responsive
Consistent on-time delivery with prompt response to client needs and excellent communication.
Comprehensive Security
Complete IT security management including regular audits, backup management, and compliance oversight.
High-Quality Delivery
Delivered a beautiful website and app using modern web technologies within the specified timeline.
Expert Team
Collaborated with skilled designers and developers, including senior engineers and UI/UX specialists.
Agile Management
Utilized Asana for transparent project management with milestone-based communication.
Complementary Skills
Expertise in web development, UI/UX design, WordPress, Shopify, and PHP perfectly complemented client needs.
Budget & Timeline
Completed within budget with ongoing maintenance contract, delivering exceptional results.
Seamless Experience
No reported issues for improvement - a completely seamless partnership experience.
